Customer Testimonials
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"The professionals at Universal are valued leaders in the loss prevention industry. We are extremely pleased to call them our business partner and rely on the team at USS for their quality products and knowledgeable service of our needs. Their partnership not only allows us to have comfort in the products that we purchase, but the service after the sale is second to none. Regardless of the question or concern, we know that Universal will be there for us."
Chris McDonald
Director of Loss Prevention
Babies "R" Us
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"We had very high shrink numbers in our DKNY Jeans store. We had used Sensormatic Tags that were being defeated. We started using the Smart Ink Tag from USS and our shrink numbers have gone down considerably."
Ron Kropp
Director Retail Operations
Liz Claiborne
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"Universal Surveillance Systems surpassed all other vendors in customer support, offering abstract and forward-thinking product solutions and consistently collaborating with our Asset Protection team to meet our needs. The use of the Milli-Lanyard enabled TSA to save on shrinkage and labor in excess of $1,000,000 a year."
Steve McClain
SVP of Los Prevention
The Sports Authority
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"The Milli-Lanyard is great and it's helped us to save money. In retail, things change every minute. The key in this business is to stay current - if you don't, then you fall to the rears. Adel listens to his customers, he's collaborative, addresses their needs and his products are innovative. The Milli-Lanyard is ideal for intimate apparel because it's compact, easier for customers when they try things on - it works very well because it's not big and bulky."
Rob Noeth
VP Loss Prevention
Federated Department Stores
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"We looked to USS to provide merchandise specific EAS tagging solutions for our loss prevention needs and they worked closely with us to design and customize a product test, which resulted in substantially lower shortage figures in our test stores."
Paul Pillsbury
Director of Loss Prevention
Big 5 Sporting Goods
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"The entire team at Universal Surveillance are trusted, integral partners in our shortage reduction efforts. USS's ability to deliver retailer specific solutions to unique challenges, commitment to research & development, and their high standards of customer support are just a few of the reasons I consider them a best in class service provider."
Joseph Marsico
Director of Loss Prevention
Nike
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"Universal is a "go to" partner, when we have an issue that needs addressed, my first call is to my sales rep and the rest of the team. They understand our unique culture and provide me solutions that fit within our company. I look to Universal to keep me on the cutting edge developments in loss prevention. I strongly recommend Universal as a solutions provider for all loss prevention and security matters."
Kevin Hatcher
Quiksilver, Inc.
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"Universal Surveillance has consistently exceeded my expectations for providing quality service and products that have contributed to significant improvement in our shortage results. USS listens to its customers and responds to that input by developing innovative systems and devices that are both cost effective and highly productive. Having worked with many vendors over the years I can truly say that USS has become a partner that is involved in our business and committed to our success. Thank you for your efforts and I look forward to building our relationship in the future."
James Connolly
Vice President of Loss Prevention and Risk Management
Bloomingdale’s
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"Universal has proven to be a forward thinking company with the retail knowledge of brand image. They are creating custom tags for us and that’s important because a huge part of Oakley is our brand Image and innovative technology. Their representatives are cautious, patient and fun to work with. I recommend Universal to any company that appreciates personalized customer service and creative thinkers."
Maggie Newton
Director of Loss Prevention
Oakley Inc.
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"Universal Surveillance Systems Corporation installed cameras and a surveillance system at our facility, in Chino Hills. I must say that we are very satisfied with the system's performance-it has worked without flaw. Universal Surveillance provides excellent support. Their service representatives and technicians explained the system's operation and they responded immediately to requests. We are very pleased with our experience with Universal Surveillance Systems."
Michael Perry
Community Resource Aftercare Specialist
Boys Republic
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